Terms of service

Terms of service

By placing an order on ParfumHill.com, you agree to the following terms. Please read them carefully before completing your purchase.

About Our Products

All products sold on ParfumHill.com are hand-decanted fragrance samples, transferred from authentic, full-size bottles into smaller glass atomizer sprays. Decants are offered in 3 ml, 5 ml, and 10 ml sizes. Because each decant is hand-poured, slight variations in fill level may occur. The full-size bottle shown in any product photo is for identification and reference only — you are purchasing a decant/sample in the size you select, not a full bottle.

Authenticity & Brand Independence

ParfumHill LLC is an independent decanter and is not affiliated with, endorsed by, or sponsored by any designer brand, fragrance house, or trademark owner whose products we decant. All product names and trademarks remain the property of their respective owners.

Every decant is filled from a genuine, full-size bottle that we purchase ourselves at retail. ParfumHill is an independent reseller. We are not affiliated with, authorized by, sponsored by, or endorsed by any of the fragrance houses, brands, or trademark owners whose fragrances we decant. All brand names, fragrance names, and trademarks remain the property of their respective owners and are used here for descriptive purposes only — to identify the fragrance contained in each decant. We make no claim of partnership, agency, or official distribution on behalf of any brand.

No Returns or Exchanges

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been shipped and in transit. A cancellation can be made if the order has not yet been fulfilled. Fragrance decants are intimate, personal-use products that cannot be resold once opened or shipped. Not liking a fragrance is not grounds for a return — trying a scent affordably before committing to a full bottle is exactly what a decant is for. Our low pricing reflects this policy.

Damaged Items

If your order arrives damaged, broken, or leaking, contact us within 48 hours of delivery at service@parfumhill.com with clear photos of the damaged contents and the packaging. Once the claim is approved we will send a replacement at no additional cost to you, and there is nothing for you to ship back — a broken or spilled decant has no value to return. Damage claims made more than 48 hours after delivery may not be honored.

Lost or Stolen Packages

Shipping delays are normal, especially during peak seasons. A package running a few days behind has usually not been lost — it is simply late, and most of them turn up. For that reason we wait until 7 days after the expected delivery date before treating a package as missing. At that point, contact us and we will send a replacement shipment at no cost to you.

An order will be replaced at our cost one time only. If that replacement shipment also fails to arrive, we will not continue shipping to the same address. You may place a new order for the item, which must be shipped to a different address or to a pickup location such as your local post office or a PO box. If you prefer not to do so, we will refund the original order in full and consider it settled. ParfumHill reserves the right to require signature confirmation on any order at our discretion.

Signature Confirmation

All orders over $500 USD ship with signature confirmation. By placing an order over $500, you agree to be available to sign for your package or to arrange for an authorized person to sign on your behalf. ParfumHill is not responsible for packages that cannot be delivered due to failure to sign.

Shipping

We currently ship within the United States only. Orders are processed within 1–2 business days, and tracking is provided by email once your order ships. Standard shipping is FREE on orders over $89; orders under $89 ship for a flat rate of $8.99 via USPS Ground Advantage. Standard delivery typically takes 5–9 business days total, including processing, within the continental United States. Express shipping is available at checkout for a flat $15.00 and typically arrives in 2–4 business days total. All delivery windows are estimates, not guarantees. Shipping times vary by carrier and destination, and ParfumHill is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Accuracy of Information

You are responsible for providing accurate shipping and contact information at checkout. ParfumHill is not responsible for orders shipped to an incorrect address provided by the customer. Re-shipments due to an incorrect address will require additional payment.

Pricing

All prices are listed in U.S. dollars (USD). We reserve the right to correct pricing errors and to update prices at any time before an order is placed.

Chargebacks & Disputes

By completing a purchase on ParfumHill.com, you acknowledge and agree to these terms, including our no-return policy. Filing a chargeback or payment dispute without first contacting us at service@parfumhill.com to resolve the issue is a violation of these terms. We reserve the right to provide these terms, your order confirmation, shipping and delivery records, and any related correspondence to your payment provider as evidence in any dispute. Fraudulent chargebacks may be reported to the appropriate authorities.

Business Information

ParfumHill.com is owned and operated by ParfumHill LLC, located at 201 Howard Street, Mount Vernon, Ohio 43050, United States. For any questions, contact us at service@parfumhill.com or (740) 300-0255.

Acceptance of Terms

By placing an order on ParfumHill.com, you confirm that you have read, understood, and agree to these Terms & Conditions. These terms were last updated on September 9, 2026.