Refund policy

Refund policy

No returns.  Our decants exist so you can try any fragrance at a low cost before committing to a full bottle. Trying a scent to find out whether you like it is exactly what a sample is for — not liking it is not grounds for a return. If we offered returns, we'd have to raise our prices significantly — we'd rather keep things affordable for you.

Damaged or leaking on arrival? Contact us within 48 hours of delivery with clear photos of the damaged contents and the packaging. Once approved, we'll send a replacement at no cost to you. There's nothing for you to ship back — a broken or spilled decant is trash at that point, and we're not going to make you pay to return it.

Package never showed up? Shipping delays are normal, especially during holiday seasons. A couple of days past the estimated delivery date doesn't mean your package is lost — most late packages turn up on their own. If yours still hasn't arrived 7 days after the expected delivery date, contact us and we'll send a replacement at no cost to you.

We replace an order once. If that replacement doesn't arrive either, we're not going to keep shipping to an address that isn't delivering. You're welcome to order again, but it has to go somewhere different — a new address, or a pickup point like your local post office or a PO box. If you'd rather not do that, we'll refund the order instead and call it settled.

Orders over $500 ship with signature confirmation to prevent theft and protect our system. We're not Amazon — we won't make our good customers pay for the few who take advantage.

Questions? Call or text (740) 300-0255, or email service@parfumhill.com.